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(+351) 263 710 898 | geral@luxivo.com

Terms of Service

Luxivo – Armazenista de Material Eléctrico, Lda

Customer Support Service
(+351) 263 710 898

Rua Francisco Ferreira nº5
Urbanização da Arrocásia
2580-371 Alenquer - Portugal

The following "Terms of Service" apply to Luxivo and any client that orders online. By registering and ordering products or services, the client accepts and agrees with the Terms of Service presented in this page.

Luxivo owns the right to change these Terms of Service at any time to improve its services.

#1 Products available online

All products and respective prices and images in this web site are correct, except in cases of misprints or human error.

Some of these products may have the Eco-value tax.

The images shown may not correspond exactly to the respective products.

Luxivo holds the right to change prices at any time without prior warning.

Luxivo commits to keeping any sensitive information private, such as credit card owner data and respective transactions.

#2 Prices and Promotions

The product prices are constantly updated. Despite all taken precautions, all prices are reviewed after each order, which can lead to its cancellation if there was a human or automated error. In these situations, the client will be notified via email or phone call regarding a refund and a mutual agreement.

All active Marketing Campaigns are subject to their own Terms of Service and respective limited stocks.

The prices presented in the web site are only valid for online orders.

#3 Orders and Payments

The order is considered valid after it's finished. For an order to be finished the client must be registered in our system after providing the requested information for billing and shipping

In case of bank transfer, the order is considered finished after proof of transfer is sent via email to geral@luxivo.com with mention to the client name and the respective order reference.

#4 Delivery and Shipping Cost

Luxivo holds the right to send the client's package after a maximum of 7 work days. If this deadline cannot be met, Luxivo will notify th client via email or phone. The package will be sent after payment confirmation (except when it's paid on delivery) and the delivery time varies according to the transporting service used.

The shipping cost is automatically calculated for all orders placed in continental Portugal.

If the order is placed outside Portugal or Spain, the shipping cost will be informed through email after the client finishes the second step in the order. The estimated time for the final order value to be sent may vary according to the number of orders at the moment.

If the client does not accept the final order value (products + shipping cost) the order will be cancelled 4 days after being informed of this value.

Orders can be delivered in our headquarters in Alenquer upon presentation of the respective proof of purchase and online payment.

#5 Exchanges and Refunds

Please check our Refund Policy.

#6 Dispute Resolution

In case of a dispute, you may file a claim with a Alternate Dispute Resolution Entity:

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Phone: +351 218 807 000 / Fax: +351 218 807 038
Email: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

More information at Portal do Consumidor www.consumidor.pt


Privacy Policy

Luxivo respects the privacy of all of its website's users and commits to protecting the personal information every user decides to share.

When the collection of personal data is required to provide services or the user decides to share personal data, the use and computer treatment of this data will be done according to the General Data Protection Regulation (GDPR) to ensure the confidentiality and security of the provided personal data. The entity responsible for collecting and treating personal data is Luxivo, and the data shared by users will remain on the company's database for a maximum time period of 10 years.

The collected personal data may be used for direct marketing only when previously consented by the user, through email and SMS by Luxivo.

Supplying personal data is optional, and the right to access, correct, and erase any such information will always be guaranteed by law. This right can be exercised personally or in written form directly to the email address present in this website's contacts. You can file a complaint with the CNPD (Comissão Nacional de Proteção de Dados): https://www.cnpd.pt/

Refund Policy

The client can return any items until 14 days after the invoice date, as long as each item remains in the same condition it was sold in with the respective box.

To return an item, the client must contact Luxivo beforehand. In the case of a refund, all shipping expenses must be paid by the client.


What are cookies?

Cookies are small text files stored in your computer after you visit certain web pages. Our web site uses cookies to carry on some basic features in our online store (like your shopping cart and current session) and for anonymous statistical purposes.

Our cookies policy

To use our online store, you'll have to keep cookies turned on in your browser. As such, by using our web site, you are consenting to our use of the cookies we provide you.

Our cookies do not store personal data like your name, address and billing information. When you insert this kind of data by registering or making a purchase, all data is stored in our secure server so we can process your orders. We will never use your personal data for other motives or share it with third-party entities.

Our cookies don't store personal information such as your name, address, or billing information. When you insert this kind of information by purchasing a product or service, all information is stored in our secure server so we can process your orders. We will never use your personal information for other reasons or share them with third-parties.

The cookies we use

  • Session cookie: This cookie contains basic information like your preferences and session data, and it's automatically erased after you close your browser. It's this cookie that allows you to keep your session active without having to type in your email and password every time you visit a different page, and it also keeps your products in your shopping cart.
    This cookie is internally designated as PHPSESSID.
  • Cookie Warning Close: A simple cookie that allows for turning off the cookie usage warning for a long while.
    This cookie is internally designated as cookie_warning_close.
  • Third-party cookies: For purely statistical purposes, we use Google Analytics to obtain some anonymous data about your visit, such as the pages you've clicked, your country and which browser you're using. These cookies allow us to improve our services by updating content demographically and making the experience better on your browser of preference. To learn more about these cookies, you can read Google's Cookies Policy.
    These cookies are internally referred to as __utma, __utmb, __utmc e __utmz.

We also use an AddThis cookie to enable sharing buttons in some of our pages. For more information, please consult AddThis's Privacy Policy.
This cookie is internally referred to as __atuvc.

Social Network Cookies

Our web site displays sharing buttons for various social networks (such as Facebook, Twitter and Google+, among others). By sharing contents on a social network, it may use its own cookies in your computer and you will be subject to that same network's policies.